Social Assistance and Service Administration System
SOPA is a system for administering social assistance and services at the municipal level, covering client registration, decision-making, and payment management. In addition, the SOPA Portal provides government agencies with centralized access to this data across multiple municipalities.
users
applications per year
benefits and services per year
Functionality
SOPA provides a unified environment for social services, integrating client records, financial processes, and data exchange with other agencies. The SOPA Portal complements the system by allowing state agencies to access municipal data in one place, without having to access each municipality’s individual system.
Client records (individuals, families, document registration)
Assessment of financial circumstances using data from the national registry
Calculation of benefits and services, cost accounting, and financial statements
Records of agreements, rehabilitation plans, and employee activities
Data processing for specialized services (including assistant services)
Presentation of data on an individual's social status and the activities of social services
Centralized access to SOPA data for government agencies regarding multiple municipalities
Data transfer to external systems (including SPOLIS) and integration with other registries
User and Access Rights Management
Advantages
The system ensures the transparent and controlled provision of social assistance, while also making the data available to other institutions. This reduces manual work and improves cooperation between local governments and state institutions. To verify the financial situation of social service clients, SOPA has access to data on individuals in all major national information registries.
More accurate and transparent allocation of benefits
Faster decision-making and payment processing
There is no need to request data from each municipality separately
Transparent and controlled access to social data
Reduced risk of double benefit payments