RESPONSE
ATBILDIS is an artificial intelligence tool that helps users find answers about Dativa systems without the need for a consultant. It is integrated into the “Application Portal” and provides answers based on instructions.
user instructions
Call the help desk less often
monthly inquiries
Functionality
ATBILDIS makes instructions more accessible and reduces the need for consultations. Users can find the information they need more quickly and complete tasks on their own.
The answers are based on current and approved guidelines
Search by keywords and by meaning
Links to specific instructions or sections of the system
The latest version of the instructions is always available
Advantages
The ATBILDIS knowledge base is based on specific, verified instructions and excerpts from them.
Reduces the need for training new users
Prevents the risk of personal data leaks
Improves access to knowledge even outside of consultants' working hours